Best Call Center Headsets with Mic: a Complete Guide18 min read

Best Call Center Headsets with Mic (a complete guide)

This guide is for anyone trying to make informed decision about Best Call Center Headsets with Mic — let’s dive in.

Headphones with mic for call center are essential tools for ensuring effective communication between employees and customers. With dual microphone technology, crystal clear communication during calls is possible, reducing background noise and ensuring that both parties can hear each other clearly.
Furthermore, they provide high-quality sound for both calls and music. Call center employees can now enjoy their favorite tunes during breaks without sacrificing audio quality.
Headphones with mic for call center are a popular choice for call center employees due to their comfortable design and, allowing for extended use throughout the workday.
1. Criteria for Choosing the Best Call Center Headsets

1.1. Comfort: Choose Headsets that are Comfortable to Wear for Long Periods of Time

Comfort is key. Agents spend hours on the phone each day, so it’s important to choose a headset that won’t cause discomfort or pain. Look for headsets with features like padded ear cups and adjustable headbands. These will help ensure a comfortable fit, even during long shifts.

In addition to ear cups and headbands, consider the weight of the headset. A lightweight headset can reduce strain on the neck and shoulders, which can be especially important for agents who wear their headsets for several hours at a time.

1.2. Noise Cancellation: Choose Headsets with Noise-Cancelling Microphones

Background noise can be a major distraction during calls, making it difficult for agents to hear customers and vice versa. To combat this issue, look for headsets with noise-cancelling microphones. These microphones use advanced technology to filter out background noise and improve call quality.

There are two types of noise-cancelling microphones: active and passive. Active noise cancellation uses electronics to cancel out background noise, while passive noise cancellation relies on physical barriers (like foam padding) to block sound waves.

1.3. Compatibility: Ensure Headsets are Compatible with Your Call Center’s Phone System

Before purchasing any call center headset, make sure it is compatible with your phone system. This includes checking compatibility with any necessary equipment (like amplifiers or adapters). Compatibility issues can lead to poor call quality or even render the headset unusable.

Most modern call center headsets use USB or 3.5mm connections, but some older systems may require different connectors. Be sure to check compatibility before making a purchase.

1.4. Durability: Opt for Headsets Made from Durable Materials

Call center headsets take a lot of wear and tear over time. They’re frequently dropped or bumped around as agents move about their workstations. To ensure longevity, opt for headsets made from durable materials.

Look for headsets with reinforced cords and sturdy construction. Some models even feature Kevlar-reinforced cords, which are incredibly strong and resistant to damage.

1.5. Price: Consider the Cost of Headsets

While it’s important to choose high-quality headsets, cost is also a consideration. Call center managers must balance quality with budget constraints. Fortunately, there are plenty of affordable options that still meet all necessary criteria for quality and functionality.

When considering price, be sure to factor in the total cost of ownership. This includes not just the initial purchase price but also any ongoing maintenance or replacement costs.

5 Criterias for Choosing the Best Call Center Headsets

1.6. Clear Communication

A good headset ensures clear communication between the agent and the customer, which is crucial for call centers. In a call center environment, clear communication is key to providing exceptional customer service.

Call center agents need to be able to hear their customers clearly and vice versa. This is where choosing the right headset becomes essential.

A good headset will ensure that both parties can communicate effectively without any interruptions or misunderstandings. You should look for one that has high-quality speakers and a noise-canceling microphone. These features will help to eliminate background noise and ensure that the conversation remains clear and uninterrupted.

1.7. Increased Productivity

The right headset can increase productivity by reducing distractions and allowing agents to focus on their work.

A good headset can do wonders for call center productivity. By blocking out background noise and providing clear communication, headsets allow agents to focus on their conversations without being distracted by external factors.

This increased focus can result in faster call resolution times, improved customer satisfaction rates, and higher overall productivity levels.

2. Wired vs Wireless Headsets: Which is Better for Call Center Headsets?

There are two main types of headsets available: wired and wireless.

Both have their own advantages and disadvantages, so it’s important to understand the differences between them before making a decision.

Wired headsets are more reliable for call centers as they provide a consistent connection and do not suffer from signal interference or dropouts.

This means that agents can focus on their conversations without worrying about losing connection or experiencing disruptions.

Wired headsets also tend to be more durable than wireless ones, as they don’t rely on batteries or other components that can wear out over time.

On the other hand, wireless earbuds can be more convenient for call center agents who need to move around while on a call.

With no wires to get in the way, agents can easily move around their workspace without having to worry about getting tangled up in cords.

This can be especially useful in busy call center environments where agents may need to multitask or access information from different parts of their workspace.

However, one of the biggest concerns with wireless earbuds is connectivity issues.

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In areas with high levels of wireless interference, such as crowded office spaces or areas near other electronic devices, wireless earbuds may experience connectivity problems that can disrupt calls and cause frustration for both agents and customers.

Another important consideration when choosing wireless earbuds for call center use is battery life.

Agents may need to be on calls for extended periods of time, so it’s important to choose earbuds with long battery life that won’t die mid-call.

Some models offer charging cases that can extend battery life even further, which can be a great option for busy call centers where agents may not have time to stop and recharge their earbuds throughout the day.

Finally, some wireless earbuds come with noise-cancelling features that can help reduce background noise and improve call quality.

This is especially important in busy call center environments where there may be a lot of background noise that can make it difficult for agents to hear their customers.

Noise-cancelling earbuds can help agents focus on the conversation at hand and provide better service to their customers.

3. Noise-Cancelling Technology in Call Center Headsets

Active noise cancelling technology in call center headsets is a game-changer for call center workers who need to focus on their calls without being distracted by background noise. This technology helps reduce unwanted sounds and enhances the overall audio experience, leading to clearer and more productive conversations.

3.1 Active Noise Cancelling Earbuds for Call Centers

Active noise cancelling earbuds are a popular choice for call center workers who need to block out distractions while on calls. These earbuds use advanced technology to detect external noises and create sound waves that cancel them out.

This means that the user can enjoy crystal-clear audio without any interference from outside sources.

3.2. Bluetooth Earbuds with Noise Cancelling Technology

Bluetooth earbuds with noise cancelling technology, such as the LG Tone Free or the True Wireless Bluetooth Earbuds T90, offer clear and crisp sound quality for call center workers. These earbuds are wireless, which means they are easy to use and do not require any cords or cables. They also come with a charging case that makes it easy to keep them charged throughout the day.

3.3. Dolby Atmos and Meridian Sound Technology

Some noise cancelling earbuds also feature Dolby Atmos or Meridian sound technology, which enhances the overall audio experience for call center workers. These technologies provide a more immersive listening experience, making it easier for users to understand what is being said on their calls.

3.4. LG Tone Triumph

The LG Tone Triumph is a popular choice for call center workers due to its black color, comfortable fit, and fast delivery options (previous price: $129.99). It features active noise cancelling technology that blocks out unwanted sounds and delivers clear audio during calls. The earbuds also come with a charging case that provides up to 13 hours of battery life.

3.5. Benefits of Active Noise Cancelling Technology in Call Center Headsets

Active noise cancelling technology in call center headsets offers several benefits:

  1. Improved Call Quality: Active noise cancelling technology helps reduce unwanted sounds, leading to clearer and more productive conversations.
  2. Increased Focus: With active noise cancelling technology, call center workers can focus on their calls without being distracted by background noise.
  3. Better Communication: Clearer audio means that call center workers can communicate more effectively with their clients and colleagues.
  4. Reduced Stress: Background noise can be stressful and distracting, but active noise cancelling technology helps create a more peaceful environment for call center workers.

According to a study by Jabra, 69% of office workers say that background noise is a significant distraction during calls. This highlights the importance of using active noise cancelling technology in call center headsets to improve productivity and communication.

The LG Tone Free earbuds have received high ratings from customers on Amazon, with an average rating of 4.5 stars out of 5. Customers praise the earbuds for their sound quality, comfort, and ease of use.

4. Compatibility of Headsets with Phones and Computers

Headsets come in different types and models, each with varying compatibility with phones and computers. It is essential to consider the compatibility of the headset with the device being used to ensure seamless communication during calls. Bluetooth wireless stereo headsets are popular among call center agents due to their convenience and flexibility in connecting to devices.

Bluetooth headphones can also be used for calls, but it is important to check if they have a built-in microphone and are compatible with the device being used. Some Bluetooth headphones may not work well with certain devices or may require additional software or drivers for proper operation.

When choosing products, it is important not to base decisions solely on price. Investing in a product that has good compatibility, durability, and battery life can help avoid interruptions during workday calls. A reliable headset for call centers is the HBS LG Tone Triumph, which boasts excellent compatibility with various devices and a long battery life.

It is essential to choose a headset that works well with both phones and computers as many call center agents use both devices interchangeably throughout the day. Compatibility issues can cause delays in communication, leading to frustration for both parties involved in the conversation.

The HBS LG Tone Triumph offers dual connectivity options via Bluetooth or USB Type-C cable connection, making it an ideal choice for those who need flexibility when using multiple devices. The headset also features retractable earbuds that provide comfort during extended use while ensuring easy storage when not in use.

Another factor to consider when choosing a headset is its noise-canceling capabilities. Noise-canceling technology helps reduce background noise during calls, ensuring clear communication between parties involved in the conversation.

The HBS LG Tone Triumph features advanced Quad-Layer Speaker Technology that cancels out background noise while providing high-quality sound during calls. This feature ensures clear communication even in noisy environments such as busy call centers or public places like cafes or airports.

In addition to its noise-canceling capabilities, the HBS LG Tone Triumph also offers a long battery life of up to 13 hours of talk time and up to 15 days of standby time. This feature ensures that call center agents can work uninterrupted throughout the day without worrying about their headset running out of battery.

The HBS LG Tone Triumph is compatible with Windows, Mac OS, and Chrome OS. This compatibility ensures that users can connect the headset to various devices without any issues.

5. Top Picks for the Best Call Center Headsets

As a call center agent, having a reliable and high-quality headset is essential to ensure clear communication with customers. With so many options available in the market, it can be overwhelming to choose the best one that meets your specific needs. In this section, we will explore some of the top picks for the best call center headsets.

Top Picks for the Best Call Center Headsets

Now that we’ve explored some of the latest deals and features available in call center headsets let’s compare the top picks based on factors like sound quality, comfort, durability, and price.

  1. Jabra Evolve2 65: This wireless headset boasts advanced noise-cancellation technology that blocks out background noise for clear communication. It also features comfortable ear cushions suitable for all-day use. The Evolve2 65 is priced at $299 but currently available at a discounted price of $249 on Jabra’s website.
  2. Plantronics Voyager Focus UC: This stereo Bluetooth headset provides excellent sound quality and noise-cancellation technology. It also features smart sensors that pause music when you take off your headset and resume when you put it back on. The Voyager Focus UC is priced at $299 but currently available at a discounted price of $279 on Plantronics’ website.
  3. Sennheiser MB Pro 2 UC ML: This wireless headset features superior audio quality and noise-cancellation technology suitable for busy call centers. It also has a comfortable design with leatherette earpads for extended use. The MB Pro 2 UC ML is priced at $369 but currently available at a discounted price of $329 on Sennheiser’s website.

6. Wireless Options for Call Centers Headsets: Bluetooth and Wi-Fi

Bluetooth wireless headsets have become increasingly popular in call centers due to their convenience and ease of use.

These headsets connect to devices via Bluetooth technology, allowing for a wireless connection and freedom of movement during calls. The wireless feature allows call center agents to move around the office while on a call, which can increase productivity and efficiency.

One popular option is the wireless Bluetooth headset with built-in microphone, which is perfect for call center work.

These headsets are designed specifically for communication purposes and provide clear audio quality. They also come equipped with noise-cancellation technology that helps block out background noise, making it easier for agents to focus on their conversations.

Wireless Bluetooth earbuds are also an option for those who prefer a more discreet look, especially for home office or remote work settings.

These earbuds offer the same benefits as traditional Bluetooth headsets but without the bulky design. They fit comfortably in the ear and are virtually invisible, making them ideal for video conferencing or phone calls where appearance matters.

Another wireless option that can provide a stable and reliable connection is Wi-Fi enabled headsets. These headsets connect directly to a Wi-Fi network instead of using Bluetooth technology, which can be beneficial in busy office environments where there may be interference from other devices.

Wi-Fi enabled headsets typically have longer battery life than Bluetooth headsets as well. They are not common to find though.

When choosing between different wireless options for call centers, it’s important to consider factors such as sound quality, comfort level, battery life, connectivity range, and compatibility with different devices.

It’s also essential to ensure that the chosen headset meets industry standards regarding hearing protection and safety regulations.

Wireless Options for Call Centers Headsets Bluetooth and Wi-Fi

7. Wired Options for Call Centers: USB and Jack

7.1. USB and Jack Wired Options for Call Centers

Having a reliable and compatible headset is crucial for clear communication. USB and jack wired headphones are the most common options due to their reliability and compatibility with most devices. In this section, we will discuss the benefits of both options and provide some examples of popular models.

7.2. USB Headsets: Great Choice for Saving Desk Space

A USB headset can be a great choice for call center agents who need to save desk space. It can be easily plugged into a computer or laptop without the need for an audio jack. This means that you don’t have to worry about finding an available audio jack on your device, which can be especially helpful if you’re working in a shared workspace.

One popular model of USB headset is the XL7 from LG. This headset offers high-quality sound and a comfortable fit for extended use. Additionally, its add-on noise-canceling microphone helps to block out background noise for clearer communication.

7.3. Jack Wired Headsets: Reliable Option

If you prefer using a traditional audio jack, there are plenty of wired options available as well. One benefit of using a jack wired headset is that it’s typically more reliable than wireless options since there’s no risk of interference or connectivity issues.

Another advantage of using a jack wired headset is that it doesn’t require any additional software or drivers to work properly. Simply plug it in and start using it right away.

Some popular models of jack wired headsets include the Jabra Biz 1500 Mono and Plantronics HW540 EncorePro Convertible Headset. Both offer excellent sound quality, comfort, and durability.

Wired Options for Call Centers Headsets Jack & USB

7.4. Choosing Between USB and Jack Wired Headsets

Ultimately, whether you choose a USB or jack wired headset will depend on your personal preferences and needs.

If you’re looking for something that’s easy to set up and doesn’t take up much desk space, then a USB headset may be the way to go.

On the other hand, if you prioritize reliability and don’t mind using a traditional audio jack, then a jack wired headset may be the better choice.

When choosing a headset, it’s important to consider factors such as sound quality, comfort, durability, and noise-canceling capabilities. You’ll also want to make sure that the headset is compatible with your device and any software or applications you’ll be using.

7.5. Social Proof: What Others Are Saying About USB and Jack Wired Headsets

According to a survey conducted by Jabra in 2020, 72% of call center agents prefer using wired headsets over wireless options. This is likely due to the reliability and consistency that wired headsets offer.

Additionally, many call centers have adopted USB headsets as their go-to option due to their ease of use and compatibility with most devices. For example, one call center in Australia reported that they switched from using traditional phone systems to USB headsets in order to improve efficiency and reduce costs.

8. Newest Features and Technologies Available in Call Center Headsets

Apart from deals and discounts, there are also new features and technologies available in call center headsets that can improve productivity and comfort for call center agents while enhancing customer satisfaction.

One such feature is noise-cancellation technology that blocks out background noise to ensure clear communication between agents and customers. This feature is particularly useful in busy call centers where there are multiple conversations happening simultaneously.

Another feature is voice recognition technology that allows agents to control their headset with voice commands, eliminating the need for manual adjustments. This feature can save time and improve efficiency during calls.

Wireless connectivity is also becoming increasingly popular among call center headsets as it provides freedom of movement and eliminates the hassle of tangled wires. Bluetooth connectivity allows agents to connect their headset to multiple devices such as smartphones, tablets, and laptops.

9. Latest Deals and Discounts on Call Center Headsets

Before we dive into the top picks, let’s take a look at some of the latest deals and discounts available on call center headsets from top brands like Jabra, Plantronics, and Sennheiser. These new offers can save you money while providing high-quality audio and microphone performance for your call center needs.

  1. For instance, Jabra has recently launched its Evolve2 series that boasts advanced noise-cancellation technology and comfortable design suitable for all-day use. The Evolve2 65 wireless headset is currently available at a discounted price of $212 (original price $299) on their website.
  2. Plantronics also offers various deals on its Voyager series headsets that provide excellent sound quality and durability. The Voyager Focus UC stereo Bluetooth headset is currently priced at $279 (original price $299) on their website.
  3. Sennheiser has also introduced its MB Pro series that features noise-cancellation technology and superior audio quality. The MB Pro 2 UC ML wireless headset is currently priced at $329 (original price $369) on their website.

Conclusion on Headphones with Mic for Call Center: Key Takeaways and Recommendations

In conclusion, choosing the right headset for call centers is crucial for both the productivity of agents and the satisfaction of customers. The criteria for selecting the best call center headsets include comfort, durability, sound quality, noise-cancelling technology, compatibility with phones and computers, and wired or wireless options.

Each has its advantages and disadvantages. Wired headsets provide a more stable connection and better sound quality but limit mobility. Wireless headsets offer greater flexibility but may experience connectivity issues.

Noise-cancelling technology is an essential feature in call center headsets as it helps reduce background noise and improve voice clarity. Compatibility with phones and computers is also critical as it allows agents to switch between devices seamlessly.

Based on our research, we have compiled a list of top picks for the best call center headsets in 2021. These recommendations are based on expert reviews, customer feedback, and our own testing.

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For wireless options, we recommend the LG Tone Style HBS-SL6S Bluetooth headset for its excellent sound quality, comfortable fit, long battery life, and easy-to-use controls. Another great option is the Jabra Evolve2 65 Wireless Headset that offers superior noise-cancellation technology and a sleek design.

For wired options, we suggest the Plantronics Blackwire C3225 USB Headset that provides exceptional audio quality at an affordable price point. Another reliable choice is the Logitech H390 USB Headset that offers clear audio transmission with minimal background noise.